I had recently seen this brand jump out from my social media page. I bought this Eight Mini Canvas and it was a bless receiving the packages with the their heartwarming card in. The quality of the bag is just so worth the price of it! The stitching and the metal component are perfect done and selected. The bag can be styled in two ways, matches with my different outfits, would definitely bring them around frequently. Also, their online customers service reply patiently and speedy!! Will probably make my next purchase soon :))

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Evon Yu Qian

I'm not even sure where to begin with my X Nihilo experience, I have no words. I've been on the hunt for an investment work bag/weekend bag for months on end and when I came across the Eight bag online, I knew it was the one 😍  As it was an investment piece, I decided to interrogate the online chat bot with a million product questions. I was pleasantly surprised that I was talking to a human. My biggest shout out goes to Sarah, her customer service and passion for the brand was exemplary and faultless. She was patient and so helpful with my annoying questions (especially on a Friday night) which only reinforced my decision to purchase from X Nihilo. Sarah is an amazing asset to the brand and has set the standard in what online customer service should be 🙌  I finally ordered the bag last night and to my immense surprise, the bag arrived the next afternoon. The care and attention to detail is outstanding throughout the whole unboxing experience. As for the Eight bag, it's what dreams are made of. The craftsmanship and classic design is incredible 👌. Pretty safe to say that X Nihilo now has a new cult follower and I highly recommend the brand to anyone that's considering a purchase ❤️. Thank you for an unforgettable e-commerce experience.

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Melinda Harcourt

 

I have purchased two X Nihilo bags. Before purchasing, I will ask the online chat lady Sarah for more information on the products and she will patiently reply my queries. Jenny ( I supposed is the main salesperson) will then follow up on my request. I am really impressed with their prompt actions and excellent service. I love my X Nihilo bags! Highly recommended for the good quality and unique design.

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hwaming foo

 

Amazing team with impressive customer service. Jenny and Sarah helped me in customising my bag straps to my fit.The personalised service provided is unmatched and I would definitely recommend this company to everyone! 

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- Criselda Alba

 

Quality products with an amazing customer service. Founder Jenny is really involved with the brand and a shining example of what customer service is all about. I have my eye on the Eight Mini and it’s a really versatile bag with lots of carrying options.

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- Arissa Ha

 

I really love my black eight mini, and I’m extremely impressed with X Nihilo’s customer service. When I had an unexpected issue, the founder reached out personally to express ship me a completely new bag. Above and beyond - you know a company truly stands by the quality of its product when they put customers first.

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- Kacie Jenkins

 

This is exactly the bag I’ve been looking for MONTHS. Versatile in all aspects and ethically made. Customer service was hands down the best I’ve ever experienced.. It’s obvious that Jenny and all the people who work for xnihilo truly care for their customers and the products they sell. Thank you for a great shopping experience!

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- Soo Rim Kim