I really love my black eight mini, and I’m extremely impressed with X Nihilo’s customer service. When I had an unexpected issue, the founder reached out personally to express ship me a completely new bag. Above and beyond - you know a company truly stands by the quality of its product when they put customers first.

- Kacie Jenkins

I just wanted to say thank you sooooooo much for my bag and personalised strap!! Your service is above and beyond amazing. I was so emotional when I unboxed the bag as the quote is a reminder of my late father ️.  Thank you again!! 

- Celine

This is exactly the bag I’ve been looking for MONTHS. Versatile in all aspects and ethically made. Customer service was hands down the best I’ve ever experienced.. It’s obvious that Jenny and all the people who work for xnihilo truly care for their customers and the products they sell. Thank you for a great shopping experience!

- Soo Rim Kim

Quality products with an amazing customer service. Founder Jenny is really involved with the brand and a shining example of what customer service is all about. I have my eye on the Eight Mini and it’s a really versatile bag with lots of carrying options.

- Arissa Ha

Amazing team with impressive customer service. Jenny and Sarah helped me in customising my bag straps to my fit.The personalised service provided is unmatched and I would definitely recommend this company to everyone!

- Criselda Alba