Standard shipping

• All orders Complimentary

• Melbourne, Perth 4-7 business days

• Sydney, Adelaide 5-8 business days

• Brisbane, Hobart 5-8 business days

• Most other areas 4-8 business days

Due to postal service interruptions and a high volume of orders, dispatch may be delayed by up to 5 business days. We thank you for your understanding.

Please allow up to additional 10 working days for Australia deliveries during peak season Dec – Jan

DHL Express shipping 

• Sydney and Melbourne Metro 1-3 working days

• Rest of Australia 2-5 working days

• International 2-8 working days 

Limited international flights in and out of Australia due to the pandemic and government restrictions. We do  appreciate your patience with us. If you need to receive your order urgently, please select the DHL express  delivery at checkout 

Please allow up to additional 20 working days for international deliveries during peak season Dec – Jan

Carbon neutral shipping

We offset operational emissions to ensure the delivery of every order is carbon neutral 

Yes, we do, in fact, we provide free worldwide shipping. 

For standard complimentary shipping we use Sendle (partnered with CouriersPlease) or for all domestic orders  and Australia Post for all PO BOX delivery addresses.  

DHL Express shipping option are also available and can be selected at check out and shipping fee will be  calculated based on the shipping address entered. 

Please note all parcels sent will require signature on delivery. A card will be left in our mailbox, SMS text  message or email if no one is at the delivery address to receive the parcel. 

For standard complimentary shipping we use the below services: 

• All international destinations EMS service provided by Australia Post

• China 香港直⾶集運順風快遞送達

• Taiwan 台北直⾶集運⿊貓快遞送達 

DHL Express shipping option are also available and can be selected at check out and shipping fee will be  calculated based on the shipping address entered.

Please note all parcels sent will require signature on delivery. A card will be left in your mailbox, SMS text  message or email if no one is at the delivery address to receive the parcel. 

Additional information for shipping to Korea, China, and Taiwan? 

For custom requirements for orders shipping to the Korea, China and Taiwan, orders must be supplied with the  below information and documents. If you missed these details when placing your order, we will get in touch  with you to fill out the missing information. 

• Korea Resident ID number 주민등록번호

• Taiwan Full Chinese name and address, Resident ID card number 中⽂全名，中⽂地址，台灣⾝份證號（實名制

• China Full Chinese name and address, Resident ID card number, front and back  photo of ID card 中文全名，中文地址，中国身份证号，身份照片正反面（实名制） 

Orders will be dispatched within 24 hours. Once your order has shipped, you will automatically receive a  shipment notification email that will contain a clickable tracking number that will take you to the online  tracking page.  

You can also find your tracking number on your account page on www.xnihilo.com.au if you logged in before  making your purchase. To do this, simply login to your account on www.xnihilo.com.au and click “View Order”  next to the appropriate order. There you’ll find your shipping method that will show the tracking number(s)  associated with that order. 

Possibly, but it is rare for that to happen. All orders and shipments are filled in full from our head office, but in  rare cases, an item or set of items can that is not immediately available might be sent on later date. In this  case, you may receive multiple tracking numbers through our shipment notification emails. 

If you placed 2 separate orders within 24 hours with the same shipping address, we would combine the  products in one parcel to make receiving parcels easier for you as well as reducing greenhouse emission with  smarter logistic solutions. 

Tracking numbers can take a few hours from the time they are generated to become active/ updated on the courier’s website so please try again in a few hours’ time. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up  from our head office. 

Yes you can if your purchase value requirement are applicable to the TRS rules to claim tax. The invoice you  will received upon confirming your order has all the details to make the claim. Simply print it out and present  at the TRS office. 

Should you have any additional questions regarding this matter, please kindly contact us at hello@xnihilo.com.au or simply click on the “Live Chat” bubble located at the bottom right corner of our  website. One of our friendly customer service team member will be able to assist you.

You don’t need to create an account to shop with us by simply select “check out as a guest”. However, by  creating an account you will be able to enjoy the following benefits. Click here to sign up. 

• Preview of new collections

• Register interest for out-of-stock items

• See and track all your purchases in one place

• Receive bonus points upon sign up and on your birthday

• Automatically start collecting points with all your purchases

• Save your shipping and payment details so you can shop even quicker next time

• Add items and products you love to your Wish List and share it with your friends and social media 

We accept the following: 

• All forms of Visa, Mastercard, American Express

• Apple Pay, PayPal, Google Pay, Shopify Pay

• Alipay, WeChat Pay, Union Pay

• Interest free payments available via Klarna – for more information click here

Please be assured that we take data protection seriously, and your information will only be shared with third  parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full. 

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. 

If you’re having trouble resetting your own password or accessing your account, please email us  at hello@xnihilo.com.au or simply click on the “Live Chat” bubble located at the bottom right corner of our website. One of our friendly customer service team member will be able to assist you. We can access your  account and reset your password, so you can regain access to the account as soon as we can. 

Yes, if you received a confirmation receipt from PayPal after using PayPal to check out on www.xnihilo.com.au,  your order has been successfully submitted. 

Please note that if you checked out as a guest and used PayPal as your form of payment, your receipt from PayPal is the only form of confirmation you will receive about the order.  

To receive a copy of the confirmation receipt along with subsequent tracking updates in addition to the receipt from PayPal, please create an account and/or log in before checking out on www.xnihilo.com.au

Sign up to our Newsletter at the bottom right on our homepage – once you’ve done that, you’ll automatically  be the very first to know about promotions and VIP offers. 

We offer a 30 day return policy. In the event you are not happy with your purchase or simply a change of mind,  send back your item/s in new, unused and with all X NIHILO tags attached.  

Please note the return item/s will need to be received within 30 days from the day you receive the parcel.  Returns that do not meet our return policy will not be accepted and will be sent back to the customer. 

In event where the return is a result of non-performance of the buyer e.g. not responding to custom  requirements and uncollected parcel return, total refund value will be the original order amount minus the  shipping charges. 

Selected sale and promotional purchases are non-refundable. Please refer to the “Purchase/s made on special  promotions” section below. 

Exchanges are available should you change your mind and we will look after all the shippings for you. Please  email us at hello@xnihilo.com.au or simply click on the “Live Chat” bubble located at the bottom right corner  of our website. One of our friendly customer service team member will be able to assist you. 

Simply send your purchase to the below return parcel shipping details. Return shipping costs are the customers responsibility and you may choose to notify us of your return parcel tracking for our keeping reference. 

Please note the return item/s will need to be received within 30 days from the day you receive the parcel.  Returns that do not meet our return policy will not be accepted and will be sent back to the customer. 

Once your return parcel has been received, refund will be process on the same business day to the original  payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. 

Customs duties and sales taxes are non-refundable through X NIHILO. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we  recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. 

Return parcel shipping details: 

Company Name: X NIHILO PTY LTD

Email: hello@xnihilo.com.au

Mobile: +61425883747

Full Address: 211 Woods Street, Newport, VIC 3015, Australia

Should you have any questions, please email us at hello@xnihilo.com.au or simply click on the “Live Chat”  bubble located at the bottom right corner of our website. One of our friendly customer service team member  will be able to assist you. 

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the  number of returns made by customers, and continued returns will be flagged and potentially refused at our  discretion or lead to the closure of your X NIHILO account. 

Your purchase should be sent back to us within the 30 days of receiving your order. Returns outside of this  period are accepted at the discretion of X NIHILO. 

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six  months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. 

We take pride of our products and customer service. If your item is faulty when you receive it, you can return  it for an exchange or a refund. Simply request contact us at hello@xnihilo.com.au with images of the fault.  One of our friendly customer service team member will be able to assist you.

We have made every effort to display the colours of our products that appear on X Nihilo website as  accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee  that your monitor's display of a colour will be completely accurate. 

Products that have been made to order, customised and personalised cannot be exchanged, refunded, or returned.