Shipping & Returns

SHIPPING

What carrier do you use for domestic shipping?

We use Australia post for all Australian order

How do I track my order?

Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number. You can also find your tracking number on your account page on www.xnihilo.com.au if you logged in before making your purchase. To do this, simply login to your account on www.xnihilo.com.au and click “View Order” next to the appropriate order. There you’ll find your shipping method that will show the tracking number(s) associated with that order.

If I order multiple items, will they come in separate shipments?

Possibly, but it is rare for that to happen. All orders and shipments are filled in full from our distribution centre, but in rare cases, an item or set of items can that is not immediately available might be sent on later date. In this case, you may receive multiple tracking numbers through our shipment notification emails.

My tracking number doesn’t work/is invalid, etc.

Tracking numbers can take a few hours from the time they are generated to become active on Australia Post website. If you’ve tried to track a package you’ve just received a shipment notification email about, try waiting until later in the evening to track it again. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up from our distribution center.

INTERNATIONAL ORDERS

Do you ship internationally?

Yes, we offer complimentary shipping worldwide.

I’m an international customer. Can I return or exchange my order?

Yes of course. Simply follow our return and exchange steps as below.

Return Policy

What is your return policy?

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 30 days from the date you received your order to exchange or return.

The item(s) must be in original condition with the original packaging and all tags attached. Returns that do not meet our return policy will not be accepted and sent back to the customer at customer's cost. Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags. The item/s must be returned to our warehouse before the refund or exchange is made.

Please contact our customer care team by emailing hello@xnihilo.com.au if you have any further questions.

Note: During promotional periods, items purchased using a discount or promotional code are eligible for exchange or store credit only. This is subject to the terms and conditions of the individual promotion. 

Are returns free?
The shipping cost of returning item/s to X NIHILO for an exchange or refund are not covered or reimbursed by us. However, if you request an exchange, we will arrange to send the new item out to you. 
 
How do I organise a return?
Please contact our customer care team by emailing hello@xnihilo.com.au within 30 days of receiving your order to request for a return or exchange, and send your parcel back to our address below:

X NIHILO

2/115 Burnley Street, Richmond

Victoria 3121

Australia


How long does a return or exchange take to process?

Your refund will be credited to the original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Will I be charged for shipping on my return or exchange?

You will need to send your parcel back to our return address at your own cost.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your X Nihilo account.

Late Returns

Your purchase should be sent back to us within the 30 days of receiving your order. Returns outside of this period are accepted at the discretion of X Nihilo.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for an exchange or a refund. Simply request contact us at hello@xnihilo.com.au and we will take care of the rest.

Colors

We have made every effort to display the colors of our products that appear on X Nihilo website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.